We were awarded the contract by Dubai Culture & Art Authority to guide the staff through the mobilisation and opening phase of the Etihad Museum. In order to achieve excellent operations we provided training for the management staff and the visitor facing team, developed Educational Resources such as Teacher Packs and Family Packs.

• Fully orientated each visitor services team member to their new role and guided the senior management team
• Training mixed theory with interactive discussion and group activities
• Modules included learning theory, disability awareness, health and safety, facilitating difficult visitors, working with children, and presentation skills
• Continuing to mentor the Museum’s visitor services and senior management teams
• Creating a new benchmark for visitor services in the region
• The School Resources:  Student and Teachers Packs help students and educators prepare for and structure their visits. Building on formal learning in the classroom, the content is aligned to the UAE curriculum and provides support for before, during and after the visit
• The Family Pack provides a tool for families to guide their own visit to the Museum. The fun and varied activities encourage every member of the family group to participate, creating memorable and engaging inter-generational experiences.